Privacy Policy

Information We Collect

When you contact us, we collect the details you share: your name, phone number, email address, property address, and a description of your water damage issue. If you request a service, we may also collect insurance claim information and notes about the affected areas of your home or business.

Like most websites, we automatically collect basic technical data such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site.

How We Use Information

We use your contact details to respond to your request, schedule a service visit, provide an estimate, and keep you updated about your project. If you file an insurance claim, we may share necessary information with your insurance company to support the claim.

We also use website data to improve our services, send appointment reminders, and-only if you opt in-share occasional tips or promotions. You can opt out of marketing messages at any time.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how visitors navigate our site. Cookies are small text files stored on your device. They do not contain personal information like your name or address.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how many people visit our site, which pages are popular, and where visitors come from. These tools collect anonymous data and do not identify you personally.

We may also use third-party services for scheduling, customer reviews, or advertising. These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We do not sell your personal information. We share it only when needed to run our business: with our technicians and office staff, with your insurance company if you ask us to, and with trusted service providers who help us with scheduling, billing, or website analytics.

We may also disclose information if required by law or to protect the safety and rights of our customers, our team, or the public.

Data Retention

We keep your information for as long as we need it to provide services, comply with legal requirements, and resolve any disputes. When your information is no longer needed, we securely delete or anonymize it.

If you want us to delete your information sooner, contact us using the details below and we will honor your request unless we are required by law to keep it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and using reputable service providers.

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

User Rights

You have the right to ask what personal information we hold about you, request a copy, ask us to correct it, or request deletion. You can also opt out of marketing communications at any time.

To exercise any of these rights, contact us by phone or email. We will respond promptly and help you with your request.

Children's Privacy

Our services are for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date. We encourage you to review it periodically.

Your continued use of our website or services after changes are posted means you accept the updated policy.